She undertakes her role in a professional manner. She has very good interpersonal skills. She communicates effectively and confidently. The board and honorary director know that they can rely on Lilian, and that if necessary she will nudge and challenge them to take action and/or make decisions. TAP would be a weaker organisation without Lilian.

She's helped me audit and put together written processes for my business that will help me as I grow. And it's great to have help with some of the repetitive admin tasks that take up a lot of my time.